In DirectIQ, all contacts are assigned to either a Subscribed or Disabled status.

Subscribed Contacts: email address associated with the contact is considered valid, and it will be used during delivery attempts.

Disabled Contacts: not used during email campaigns, just kept for reference.

Disabled status is automatically assigned under the following conditions:

  1. When a contact unsubscribes from a mailing list.

  2. An email from the contact is returned as invalid.

  3. When a contact marks your message as 'spam'.

You can also Disable contact manually. In order to learn how to do it read Managing Contact Record.

See also:

Managing Single Contact List
Work With Multiple Lists

Engaged And Poor Contact Lists

What Is Suppression Lists

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