Email spam is generally described as unsolicited messages sent to users that may also contain harmful code. As such, email servers and services identified as potential sources of spam messages are subject to strong counter-measures by receiving servers including reduced and non-delivery of email. To ensure that email sent from DirectIQ is handled correctly and promptly by other mail services, campaign message recipients have the option of marking messages as 'spam' via a link in the footer of each email that is sent out by DirectIQ. Contacts associated with flagged email messages are marked as 'Passive', and those contacts cannot be used in future campaigns until their status is updated to 'Active' in the Contact Details page.
You can proactively reduce the possibility of your message being flagged as spam by verifying the template code with our spam doctor feature, and using double opt-in for new subscribers. Use this report to view email addresses that have reported your messages as possible spam to determine appropriate follow-up action.
- Active vs Passive Contacts
- Identifying Invalid Contacts in Your Lists
- Verifying Template Code with Spam Doctor
- Search Spam Complaints: Enter the exact or partial email addresses, first name, or last name of the contact you are searching for, and click Search.
- Download as (Microsoft) Excel: Downloads the spam complaint listings in Microsoft Excel format.
- Email: The email address associated with the spam complaint listings.
- First Name: The first name associated with the spam complaint listings.
- Last Name: The last name associated with the spam complaint listings.
- Campaign: The name of the campaign associated with the email address when the spam complaint occurred.
- Date: The date the spam complaint occurred.